FAQs


EEG Cloud and iCap Security Response Plan

How does EEG respond to security incidents affecting the EEG Cloud services or iCap?

See More

EEG Web Application Security Policy

Security policy describing changes and tests on EEG Web applications

See More

EEG Cloud Terms of Service

Legal terms of use, privacy policy, and payment policy, for EEG Cloud and software products

See More

Installing the Falcon Wowza Plugin

Step-by-step PDF guide for installing the EEG plugin on your Wowza server prior to using the EEG HTTP live streaming caption uplink from HD490+, DE285 and Falcon.

See More

Remove Scribe License

How to remove a license key in Scribe to use it on another installation.

See More

iCap Ready Caption Service Providers

A reference list of iCap partner caption service providers with contact information and language specialties.

See More

iCap Bandwidth Usage and Latency Considerations

Answers to questions about iCap bandwidth usage and latency under different common scenarios

See More

Installing your License Key on iCap Alta Virtual Machine

Instructions and walkthrough for installing your license key on a stock iCap Alta OVA virtual machine image. This is a prerequisite for getting started with a new Alta installation, either purchased or as a time-trial demo.

See More

DPI Trigger Insertion: SCTE-104 and SCTE-35

Frequently asked questions about using EEG products with SCTE-104 and SCTE-35 triggers for dynamic advertising insertion, local blackouts, segmentation markers, and more.

See More

iCap Archives

iCap Archives enables retrieval of caption files recording past live sessions through iCap.

See More

EEG Rentals

Need captioning on a moment’s notice? Event producers, live venues, and mobile broadcasters can equip themselves quickly and easily with EEG Rentals. Click for details of the program and a sample Rental Agreement.

See More

Captioner Guide: Testing your caption entry through iCap

Download the PDF for simple instructions on testing your transcription software with iCap using a test iCap Access Code hosted by EEG. Individual guides for specific transcription packages are available through EEG's Resource page and should be used in association with this guide.

See More

Captioner Guide: Using iCap with Rapid Caption

Download the PDF for full instructions on sending caption data from Aegis RapidText's Rapid Caption software through iCap.

See More

Captioner Guide: Using iCap with ProCAT software

Download the PDF for full instructions on sending caption data from ProCAT Winner or Captivision software through iCap.

See More

Captioner Guide: Using iCap with Cheetah Captivator

Download the PDF for full instructions on sending caption data from Cheetah Captivator software through iCap. iCap is only for Windows XP and up, while Captivator is an old DOS program, so you will need to have already set up either a separate computer or a virtual machine.

See More

Captioner Guide: Using iCap with Advantage Software Eclipse AccuCap

Download the PDF for full instructions on sending caption data from Advantage Software's Eclipse AccuCap package through iCap.

See More

Captioner Guide: Using iCap with Stenograph BCS

Download the PDF for full instructions on sending caption data from Stenograph BCS software through iCap.

See More

Keyboard Shortcuts for Scribe

Keyboard shortcut reference document for getting the most out of the Scribe editor.

See More

iCap FAQs for Transcribers

Join the thousands of professional professional broadcast captioners already winning business with iCap - set up is simple, and this document contains some of the most frequently asked questions when beginning.

See More