EEG is now an Ai-Media company, bringing leading, vertically-integrated solutions and services to customers around the world. Read more here.

Jobs at EEG

Help us develop the closed captioning technology that makes media accessible to all. Join talented team members addressing challenging issues in a constantly evolving problem space.

Product Manager

Remote

Base Location

Sydney or Melboune offices, Australia

Company Objective

Ai-Media is a global provider of technology-driven live and recorded captioning, transcription and translation services.  Our mission is to make the world’s content accessible – for everyone.   Ai-Media includes EEG Video, North America's leading closed captioning technology company.

Department Objectives and Team Context

The Product department is responsible for the vision and development of Ai-Media’s products to support internal and external client needs.  

Our product vision fuses expertise in video technology and AI with a global, industry-leading, team of human language transcription and translation specialists to create a broad and customer-friendly service platform at scale to help the world’s largest media and live events organizations reach global audiences, provide equal access to all, and ensure regulatory compliance. 

Our product team members bring a range of backgrounds to the table including software and electronics engineering, transcription and interpretation, media production, and operational management. We believe a strong blend of technical innovation, business acumen, and passion for our projects, customers, and users will be the keys to the team’s success. 

Role Objectives

The Ai-Media product development process seeks to build empowered, self-sufficient teams in each of our major business areas. Current openings focus on three key areas: (1) Software pipeline for automated and human tasks in recorded media transcription and localization; (2) Live transcription and translation delivery to live events and education users; (3) Transcription and translation archiving and indexing for content search and monetization. 

A successful Product Manager in our system will work with a self-sufficient engineering development squad and lead the squad’s activities in an Agile Product Owner role, including user story creation, backlog prioritization, and sprint planning. 

The Product Manager will be the face of their team’s work to the broader internal business and external customer community, including receiving product feedback and ideas, developing and promoting a vision and roadmap, and spearheading processes in go-to-market, training and documentation, and goal setting. 

As the Product Manager, you will also be the primary individual contributor to product discovery in your focus area, taking interviews with users at various stages of engagement with Ai-Media's services, and with peers in Sales, Marketing, Operations, and Finance roles to seek new solutions and streamline the complete product journey. You will maintain a keen awareness of global technology and accessibility trends to contextualize and further expand Ai-Media's innovation. 

The currently available roles will prioritize interaction with development teams in Australia and the broader Asia Pacific region / time zones, but some work hours flexibility to support interactions with global stakeholders and management around the world will be required. 

Qualified candidates will have 2 years of experience in a Product Manager, Assistant Product Manager, or Product Owner role in a software technology business, preferably working with externally marketed B2B products or services. Entrepreneurial experience is always a plus and may be considered as an alternative to specific Product role experience in the right circumstances. 

 

Key Result Area 

Areas of responsibility 

Key Tasks 

Tasks associated with each area of responsibility 

Weighting 

% of time spent on each key result area 

Product Ownership 

  • Product Owner role within an Agile Product Management system – including stakeholder management, backlog prioritization, and user story creation 

  • Understand and work with strengths and weakness of engineering and design team 

  • Manage sprint process and keep delivery moving, involving management as necessary 

  • Create user stories for new and improved product features 

  • Create wireframes to provide development team with a clear understanding of the UI requirements  

  • Create and maintain product user guides, training videos, and internal & external product documentation 

 

40% 

Product Planning 

  • Create product roadmap based on firm understanding of Ai-Media market strengths and weaknesses, user and stakeholder feedback and ideas, macro business and technology trends, and competitor offerings 

  • Create supporting product business plan to win support and build understanding of current and new product features and offerings 

  • Product discovery research including user interviews, usage and sales data analysis, and brainstorming and idea development sessions with engineering team and other stakeholders 

30% 

Communication and Product Evangelism 

  • Communicate effectively with the product team to ensure there is a shared understanding of the product roadmap, goals and timeline 

  • Develop relationships with key stakeholders to establish a sound understanding of their department requirements and to keep them up to date with a products development 

  • Customer engagement to communicate the value of the Ai-Media product vision and roadmap to key current and prospective customers 

  • Internal and external thought leadership activities such as webinars, conferences, and blogging 

30% 

 

Key Working Relationships 

Internal 

Title 

Frequency 

Purpose 

Development Team 

Daily 

Daily stand-up meetings and other close working meetings as part of a team-based agile sprint process 

General Manager – Product  

Daily 

Day to day guidance and mentorship, team leader within APAC region 

Chief Product Officer  

Weekly 

Discuss product strategy and achievements, coaching and mentorship – located in New York offices 

Sales Stakeholders 

Weekly 

Discuss customer needs and opportunities, and evangelize product to the front line sales teams 

Marketing 

Fortnightly 

Share new features, discuss marketing strategies, and monitor campaign results 

Other Product Managers 

Fortnightly 

Discuss techniques and promote standardization and broad situational awareness amongst product team 

Operational Stakeholders 

As required 

Discuss operational cost models, training needs, and opportunities to create greater efficiency in language and support services 

Finance Stakeholders 

As required 

Discuss product revenues and costs, models, pricing, and payments 

 

External 

 

Title / Area 

Frequency 

Purpose 

Ai-Media clients  

As required 

To deliver customer satisfaction 

Ai-Media suppliers 

As required 

To ensure product success 

 

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