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June 4, 2019

New Resource Available: iCap Status Monitoring Page


We have released a new resource for iCap users! Introducing iCap Status, a 24/7 public health monitoring page that displays cloud service status and provides up-to-the-minute updates. You can now access information regarding current iCap service and know about issues as soon as they arise.

On iCap Status you'll be able to:

• monitor cloud service status on the iCap realtime captioning network,
• see live metrics on recent connection stability aggregated (and fully anonymized) from thousands of iCap encoders,
• track network-wide health alarms that are automatically updated 24/7/365, and
• read incident reports and status updates posted by our support and engineering teams.

We're excited to make this feature available and hope iCap Status will be a useful resource when looking for answers to technical questions or discrepancy reports. You can also reach the EEG team at any time at with additional questions, concerns, and feedback!

The metrics and messages on iCap Status are also available for programmatic integration into your internal dashboards, as documented here: