EEG provides standard business hours telephone support from 9 AM to 6 PM US Eastern Time, Monday to Friday excluding US holidays. After-hours support is also available to customers on qualified premium support packages.
Online issue ticketing is available 24/7 to all product users:
To request support with an iCap incident or outage:
Your online resource for EEG product manuals, Application Notes, setup guides, and FAQs.